Delivery + Returns

Delivery

We aim to ship all orders within 1-3 working days of receiving your order; during busier times and sales this may take a little longer. We post all parcels using Royal Mail’s standard Second Class Service which is usually delivered within 2-3 working days from dispatch, but please allow up to 10 working days for your parcel to arrive, especially during busier times. If after 10 days from dispatch your parcel hasn’t arrived, please email us at hello@cicelyandmay.co.uk and we’ll do our best to locate your order for you. Wholesale and larger orders will be posted with DHL.

If your order totals £35 or more (after any discounts applied), the delivery is free.

Our Packaging + Returns Policy

We take a lot of care when packaging orders to not only ensure your items arrive safely, but that it is as eco-friendly as possible. The white packing nuts we use are fully compostable and biodegradable, and are completely soluble in water. We use recycled paper to package some items, and we use paper tape to secure your parcels.

All our parcels are protectively wrapped and should reach you in perfect condition, but if something has been damaged during delivery please send us a photograph of the damaged item within 7 days of receiving the parcel and we’ll replace or refund the item for you. Please note, we cannot replace or refund items that have been used.